Finally, a company that does something right

Some time ago my laptop charger died.  I had the choice between a new Targus charger and a generic brand charger at Best Buy.  I went for the Targus one even though it cost a little more.  Later down the road my charger had intermittent problems, and finally ceased working.  My brother has a netbook charger for the same brand (Toshiba) but was about 1/4th the amperage of mine, so it would barely keep my laptop alive.  I pulled out the voltmeter and tested each part to find that the interchangeable tip had a problem.  I didn't have a receipt so I braced for the usual company warranty bullcrap that everyone seems to give.  I was so surprised about contacting Targus, I think they deserve a pat on the back.  They didn't even ask for proof of purchase.
Here is my chat log with them:

Tachis Alopex: Hello
Tachis Alopex: The tip connector for my targus charger for my toshiba laptop is broken.
Kenneth: I am sorry that you have a broken Power Tip for your adapter. I would be happy to assist you.
Kenneth: Which model of charger do you have?
Tachis Alopex: APA31US
Kenneth: Thank you, and what is the model of your Toshiba computer?
Tachis Alopex: L505-S6946
Kenneth: "P" is the compatible tip. I would be happy to set up a part order to replace the broken tip for you.
Tachis Alopex: So that is covered under the warrenty?
Kenneth: Yes, it is, and the tip would be complimentary to you since the one you currently have is broken. When and from where was the charger purchased?
Tachis Alopex: Great! Best Buy, around the beginning of the year
Kenneth: January?
Tachis Alopex: Either January or February
Tachis Alopex: I'm not sure
Kenneth: Alright. What would be the address and phone for where the tip would be sent?
Tachis Alopex: [My home address]
Tachis Alopex: [My phone number]
Kenneth: Thank you for that information. The part order will be processed upon the conclusion of the chat session. Would there be something more with which I could assist you?
Tachis Alopex: That's it. Thank you so much! you are a life saver.
Kenneth: Thank you for contacting Targus Live Chat. Have a wonderful day.
Tachis Alopex: you too
'Tachis Alopex' disconnected ('Concluded by End-user').

Okay, that surprised me... I mean not asking for a receipt pleased me, but that wasn't the end of my pleasant surprises.  I got an email confirming the delivery the same day, and said "so you should allow up to ten (10) business days for the tip to arrive."  USPS ground.  Standard throughout companies, a little long but I ain't paying for anything so I'm not complaining.  This chat happened Thursday,  05/10.  Guess what happened to arrive in the mail today.  My connector! Monday, 5/14.  It was order, processed and shipped in technically 1 business day.  Brand loyalty went up a ton.

Why can't most companies do this?  I can bet I'll remember this and buy targus between other brands just remembering this incident.  Did it wear out? yes (but that was probably my fault), but a TWO year warranty on the charger, made it right... and made it right fast.

Lastly I want to add what would happen if my warranty ran out.  While the Targus representative was setting things up, I looked for the price of a replacement. The Targus website sells the tips for $10 with about $5 shipping.  Pretty steep price for a little tip.  So I Googled Targus coupon... and the first page I got to showed "Free charger connector tips" And sure enough I plugged it into the site and it was just the price of shipping.

Hat's off to you Targus, for not screwing over your customers when something goes wrong.  I'm glad that I could post this from my completely charged laptop.